Shipping & Returns

Shipping:


All frozen rodent orders are shipped ground and are only shipped out on Mondays thru Thursdays, Tuesdays and Wednesdays. 

Orders must be received by the preceding Wednesday to insure shipment the next week
Shipping price is based on the total weight of the package, including the box and dry ice. This shipping price is all inclusive, including the dry ice and insulated box.
Sorry, we do not ship live rodents, but do allow pick-ups of live rodents. Please call for pricing on live rodent orders and to arrange pickups.

Deliveries:We do have delivery routes for live and frozen rodents. Call us or email us to make arrangements for deliveries. There is a delivery charge that varies according to the drop off point.

*Handling charge on "Will Pickup" orders will be refunded if you use your own cooler / container.

Returns: We currently do not have a return policy. They are handled on a case by case basis. Any claim must be made within 24 hours of the product arriving. Product must be frozen by the buyer, even if you are making a claim
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